Research, UX/UI
Patient Empowerment x IBM Watson Health
Spring 2020
THE BRIEF: Identify a human-centered problem and design solutions that leverage the power of IBM Watson to address issues of health data management and ownership.
RESEARCH QUESTION:How might the design of a multi-modal user interface use Watson capabilities to empower patients of Crohn’s disease to effectively manage their condition over time?
COLLABORATORS: AB FELDMAN + ANNA PATAKYResearch + Discovery
Our team conducted research through literature reviews and interviews to understand the patient experience of Crohn’s disease and identify potential design opportunities. We then developed user personas, scenarios, and journey maps to guide our investigation.
Insights + Concept Development
Through the research + discovery phase, our team identified pain points and proposed two possible project directions to the IBM team through storyboards + low-fidelity wireframes.
Pain Points
Timely access to relevant information
Understanding test results
Tracking dynamic factors
Concept 01 ScenarioProcedure Prep
Personalized, guided instructions delivered to patients over the course of a few days in anticipation of an upcoming procedure like a colonoscopy.
Concept 02 ScenarioAccessing Documents
Accessing medical documents like lab reports in one centralized location and exploring information relevant to the patient’s unique needs.
Final Product Development
After receiving feedback from the IBM team + Crohn’s patients through user testing, we further developed one concept around just-in-time information access and procedure prep using a virtual companion.
Corey: A Crohn’s Companion
Corey is a virtual koala companion that serves as a proxy to the user through their shared experiences of Crohn’s disease. Their level of engagement responds to the unique needs of the user over time.
SCENARIOLara’s doctor recommends she get an app called Corey, a Crohn’s companion app, to help prepare her for her first colonoscopy. She downloads it and sets up her account. After a few weeks, Corey notifies her about the upcoming procedure.
Key Features
Data Input
Corey gathers data around pain levels and more through quick, daily interactions on a smartwatch or mobile device.
IoT Connections
Corey taps into the functionality of other apps like reminders, notes, and calendars to create a personalized, seamless experience.
More Than Just Prep
Corey is a companion for the daily experience of Crohn’s disease and grows with the patient over time.
