UX/UI, MOTION DESIGNRona: A Study in Conversational Interface
Spring 2020
RESEARCH QUESTIONHow might a CUI act as a companion for personal self-care through empowering, thoughtful dialogue?
THE BRIEFCreate a provocative study that asks us to think critically about our relationship to conversational user interfaces.
COLLABORATOR: AB FELDMANResearch + Discovery
My collaborator and I conducted initial research around self-care rituals through think-aloud participatory interviews; It quickly became clear that one’s routine is not at all straightforward but based on dynamic needs and changing conditions that prompt decision-making.
We followed up on this insight by exploring task flows, user scenarios + dialogue, and personality development for the CUI.
Conceptual Development
Based on our research insights, I began to independently explore the visual form of the CUI in motion through user task flows for an Apple Watch experience.
Final Product Development
Rona: A “Get-Ready-With-Me” Bot
Rona is a conversational companion that engages with the user for the duration of their morning routine. Its primary role is to empower the user in their decision-making processes by prompting them to vocalize their inner dialogue and share their experience with the CUI. Over time, it enables the user to better articulate their sense of self through their care routine and unique personality. The CUI uses product-specific knowledge to make recommendations for use and helps the user craft a dynamic routine that responds to their ever-evolving lifestyle.